Small Business Package
Juggling multiple hats? Don’t have the time to dedicate to IT? The Problem Department is here to lend a hand. Just because you’re small doesn’t mean you’re safe from cybercriminals. They are casting a wider and wider net. Don’t be caught with your pants down. Get access to enterprise grade security tools and IT services that medium and large companies retain.
IT Helpdesk
Need help with daily IT problems? Help is available:
• Hourly remote support
• Hourly onsite IT Consulting support as needed
• 9×5 support, emergency/weekends support on weekends
• Software installations, upgrades, and troubleshooting
• Troubleshooting upgrades and license issues
VCIO Consulting
We will act as your virtual chief information officer (VCIO). This includes the following:
• Annual assessment of business operations from IT perspective
• Ongoing recommendations and strategic planning
• Technology checklists & documented workflow
• IT budgeting
• Lifecycle management of software & hardware
• User & system onboarding/offboarding checklists
Security Services
• Huntress EDR and MDR
• DNS Protection
• Agent based SIEM
• User security training
Network Administration
• Management of firewall and networking equipment
• Ongoing maintenance of networking equipment
License and Vendor Management
• Centralized cloud portal for tracking licensing & configuration information
• Vendor liaison as needed
Centralized Services
• Endpoint monitoring and patch management
• Scheduled system maintenance and reporting